FAQ's | Seven Teas

FAQ’s

Frequently asked questions

GENERAL QUESTION

What is Seven Teas?

We craft high-quality real brewed tea, made with organic, fair-trade, and non-GMO ingredients. Each of our teas reflects the land, culture, history and global traditions—with unique benefits, flavors, colors and aromas of its place of origin. With every sip, we provide a better way of drinking, and a voyage around the globe.

Why should I Drink Seven Teas?

Whether you’re simply craving a delicious treat, or a health-conscious person looking for a clean and balanced energy lift, Seven has you covered.  Our premium, organic tea is non-GMO, vegan, gluten-free, paleo-friendly, and keto-friendly. Plus, it contains zero artificial preservatives, processed sugar, artificial sweeteners, colors, flavors or ingredients, and is filled with polyphenols, antioxidants, and select adaptogenic herbs to support your health and well being.

When is the best time to consume Seven Teas?

Seven Teas is perfect at any time of day! We’ve heard it all—after a workout, as an after-dinner treat, or even as an afternoon snack. The options are endless!

Where Can I find Seven Teas in stores?

Seven Teas is sold direct-to-consumer on our website here and is in an array of stores nationwide! To find Seven Teas at a store near you, head to our store locator.

In stores, Seven Teas is stored on refrigerated shelves, often located in the tea section and/or the tea aisle. However, if you can’t seem to find our tea, make sure to ask the store’s customer service team for help!

How can I stock Seven Teas in my Store?

We are so glad you asked! Take a look at our wholesale page, here and email www.seventeas.com/wholesale and someone will contact you shortly. We can’t wait to chat.

How can I contact Seven Teas for Support?

Hi! Yes, we are here to help you out. Call 909-667-1831 or send a email to hello@seventeas.com and someone will get back to you shortly.

What if I don’t like Seven Teas?

We’re sorry to hear that, perhaps try a different flavor? We’re here to help you out with any questions. If you absolutely don’t like the product visit us at www.seventeas.com/return-policy

Which stores are you available in?

We are available in many grocery and natural retailers. Please visit our store locator to find a store near you. www.seventeas.com/find-a-store

PAYMENT QUESTIONS

What forms of payment do you accept?

Visa, Mastercard, Maestro, Discover, American Express, Paypal, Venmo, Apple Pay, Google Pay, Samsung Pay, Visa Checkout, Masterpass

How long does it take to process a refund?

Glad you asked. Please visit our refund policy here

Is my payment information safe?

Absolutely.  Data security is of enormous importance.  We partner with Braintree for all payment processes who take vital steps to safeguard your information.  Please click the link below for more information.

https://www.braintreepayments.com/features/data-security

How can I update the payment information for my subscription?

You can update your subscription information at any time when you login into your account.

Can I gift Seven Teas?

Yes!  Digital gift cards are offered on our online shop.

SUBSCRIBE & SAVE

How do I start a subscription?

We love our fans! All of our product pages have a “frequency” section, where you can choose to purchase one time or select a subscription cadence that works for you.

Will I be locked in?

Absolutely not! You can cancel or change your subscription at any time.

How do I create an account?

Once you place your first order, you can sign up for an account.

SHIPPING

Holiday Shopping Notice:

Due to an influx of orders, delivery times may be a bit longer than usual.  Please know that we’re doing all that we can to deliver your order in a timely manner and appreciate your understanding! 

If you have any questions at all about your order, feel free to contact us.

How do you ship Seven Teas & what is the shipping cost?

Seven Teas ships free for subscribers and individual orders of $50 or more, anywhere in the continental U.S.  For our friends in Hawaii and Alaska, Seven Teas ships via UPS for an additional fee.

Do you ship internationally?

At this time, we do not ship internationally. Keep an eye out as we grow–we hope to be in your country soon.

Why have I only received part of my order?

Sorry for the confusion! We can only fit two cases in each shipping box, so if you order 3+ cases of Seven Teas, your order will be shipped in 2+ boxes.  Keep an eye out–usually, your second box cones within 24 hours of your first. In the event that you don’t end up receiving your full package, reach out to our team at customerservice@seventeas.com and we will get it taken care of!

I received a notice that my package has arrived and it’s not here yet, what should I do?

Keep an eye out–sometimes packages are marked as delivered even though they’re still on the way to you.  After 48 hours if you’re still not seeing your teas, let us know at customerservice@seventeas.com and we can get you all squared away!

My order arrived damaged. What should I do?

Ugh, so sorry to hear that! In the event of receiving a damaged order, reach out to us customerservice@seventeas.com and we’ll make sure you’re taken care of!

INGREDIENT QUESTIONS

Can I consume Seven Teas while pregnant or breastfeeding?

We always recommend checking with your primary healthcare provider before adding something new to your diet!

Can children consume Seven Teas

Seven Teas is generally safe for children but please consult your pediatrician if your child has any underlying health conditions or you have any reason for concern!

We have non-caffeinated beverages, Himalayan Rose Tulsi*, Berry Hibiscus Rooibos*, Southern Strawberry Lemonade*, Roadside Ginger Lemonade*, but we recommend you consult with your physician.

*Kid Approved

Where can I find nutritional information?

You can find our nutritional information on each individual product page under ingredients.

What is Seven Teas sweetened with?

Our teas are sweetened with organic cane sugar and organic honey. Nothing artificial or fake here. Visit our products pages to see all ingredients.

Does Seven Teas contain caffeine?

Yes, all of our offerings contain caffeine except for Himalayan Rose Tulsi, Berry Hibiscus Rooibos, Southern Strawberry Lemonade and Roadside Ginger Lemonade.

Is Seven Teas peanut or tree nut-free?

While Seven Teas is nut-free, it is manufactured in a facility that also processes nuts.

Is Seven Teas Kosher?

Yes, we are Orthodox Union Kosher Certified.

Can diabetic drink Seven Teas?

While Seven Teas is low in sugar, we recommend consulting with your physician.

Is Seven Teas Organic? (this will need to be finessed)

At Seven Teas we take clean ingredients seriously, we are USDA Certified Organic, free of GMOS, artificial sweeteners and colors. The organic label designates products produced under the Organic Foods Production Act. Our Organic products cannot contain antibiotics, hormones, genetic engineering, radiation, or synthetic pesticides or fertilizers. Without labeling, there is no guarantee of these practices. Your sips are never compromised!

Is Seven Teas non-gmo? (this will need to be finessed)

Since we founded Seven Teas in 2017, our top priority has been to bring you beverages of the highest quality that are non-gmo and made only with organic ingredients. As part of our organic certification, genetically modified organisms are not allowed in our ingredients. No GMOs means that if there is a bioengineered version of an ingredient, we refuse to use it. We take pride knowing that every ingredient is carefully selected by our team, tested and certified to meet our strict standards. We wouldn’t settle for anything less, and neither should you!

Is Seven Teas Fair Trade?

We at Seven Teas have a commitment to responsible sourcing. Purchasing key ingredients as certified Fair Trade is a core part of how we do business and we do our best to source as many Fair Trade ingredients as possible.

What is Real Brewed Tea?

We’re all about keeping it real! Rather than using tea concentrates, extracts, distillates or other processed cheap ingredients, we choose to brew our tea the old fashioned way, using old-world brewing methods, the highest quality organic whole-leaf tea leaves and real mineral-rich mountain spring water.  We know you will taste the difference!